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Emails, Chatbot & Voice

The Best AI Receptionist for Hotels

Handle guest emails, bookings and inquiries faster with personalized replies grounded in your hotel's knowledge and data.

GDPR compliant
CASA Tier 2 certified
Microsoft Partner
Susanne

"With Opally, our receptionists save 12 hours per week on emails."

Susanne, Hotel Director

Gmail
Outlook
70%
Time saved on inquiries
5 min
Setup time
24/7
AI availability

Trusted by leading hotels

Solutions

AI that answers your guests

Across email, chat, and voice — 24/7.

Email assistant

Draft and respond to guest emails in your brand voice, grounded in up‑to‑date facts (rates, availability, amenities, policies).

Messaging platforms

Respond to guests instantly on WhatsApp, Messenger & Instagram. AI-powered replies that feel personal, 24/7.

Voice assistant

Handle common phone inquiries and bookings automatically with a natural voice that speaks your brand.

Chatbot for websites

Convert website visitors with instant, helpful answers. Upsell add‑ons and capture bookings with live rates and availability.

Search

Let guests search your website and get instant, AI-powered answers. Indexes your sitemap and delivers accurate results in seconds.

Features

Everything your hotel needs

Purpose‑built for hotels: answer guest questions, upsell add‑ons and keep inboxes under control at the front desk.

AI-powered drafts

Analyzes inquiries and history to create tailored email responses.

Integrations

Connects to your tools, email client and PMS systems for real-time context.

Tone adaptation

Set your preferred communication style—friendly, formal or something in between.

Simple dashboard

Minimalist interface designed for busy receptionists. Review drafts and track key metrics.
Why hotels choose Opally

Real impact on your bottom line

Hotels using Opally see measurable improvements in revenue, efficiency, guest satisfaction, and response times.

Save Time

Reduce email response time from 5 minutes to 20 seconds with AI-powered drafts.

Happier Guests

Faster, more personalized responses lead to better reviews and higher satisfaction scores.

Instant Replies

24/7 availability with chatbot and voice assistant means no guest inquiry goes unanswered.

Customer success

Hotels saving time with Opally

See how Coco Hotel transformed their guest communication with Opally.

Coco Hotel

Coco Hotel

Boutique hotel • Copenhagen

Products using

Email assistant

Award-winning boutique hotel using Opally's Email Assistant with TravelClick integration for on-brand guest communication grounded in real-time availability.

1 day
to full onboarding
TravelClick
integration
Faster
response time
Integrations

Works with your existing tools

Opally connects seamlessly with the systems you already use—no disruption to your workflow.

Email Platforms

Gmail, Outlook, and other major email providers

Property Systems

Mews, BookVisit, SynXis, and more PMS integrations

Booking Channels

Booking.com, Expedia, and OTA platforms

How it works

Get started with 3 simple steps

From setup to your first AI-generated email in under 5 minutes.

1

Connect your tools and email

Opally connects easily to your existing tools and email client. Setup takes only a few minutes.

2

AI generates email drafts automatically

When a new email is received, Opally automatically generates a personalized draft right in your inbox based on your data and brand tone.

3

Approve and send with one click

Review the AI draft directly in your inbox, make any adjustments, and send. Opally learns and improves over time.

Security

Built for trust

Data is stored in European data centers and encrypted both in transit and at rest with enterprise-grade standards (TLS 1.2+ and AES-256). Role-based access with Admin and Staff roles makes it safe to onboard your whole team.

Certifications

Verified by industry leaders
Microsoft AI Cloud Partner
CASA Tier 2 certified

EU hosting

Data stored in the EU with a focus on GDPR
Customer emails are never stored
AI drafts are stored only if Learning is enabled

Encryption

Protection in transit and at rest
TLS 1.2+ for all traffic
AES‑256 at rest

Access control

Role-based access
Admin and Staff roles
Multi-factor authentication (MFA)
Pricing

Simple pricing. All features included.

Choose your plan based on response volume. All plans include email, chat, voice, and full platform access.

14-day free trial with Pro features

Starter

Perfect for small hotels getting started with AI
€69/month

1,000 responses/month

  • Email Assistant
  • Website Chatbot
  • Voice Assistant
  • Personalization & Learning
  • Knowledge Base
  • All PMS integrations
  • Unlimited users
  • Email support
Most Popular

Pro

Full automation with Agent Actions
€139/month

2,500 responses/month

Everything in Starter, plus:

  • 2.5x more responses
  • Agent Actions
  • Autonomous booking management
  • Priority support
  • Onboarding call

* Agent Actions capabilities depend on your PMS integration

Enterprise

Custom solutions for hotel groups and chains
Custom pricing
  • Everything in Pro
  • Unlimited responses
  • Multiple properties
  • Custom integrations
  • Dedicated account manager
  • Phone support
  • SLA guarantees

14-day free trial • No setup fees • Cancel anytime

Ready to transform your hotel?

Join hotels already saving 70% of their admin time with Opally. Start your free trial today.

5-minute setup
GDPR compliant
English support
Opally – The Best AI Receptionist for Hotels