Use Cases

What Can Opally Help With?

Discover how hotels use Opally to automate guest communication, streamline operations, and increase revenue.

Automate Booking Inquiries

Let AI handle availability checks, rate questions, and reservation requests while your team focuses on hospitality.

Automate Pre-Arrival Communication

Welcome guests before they arrive with personalized pre-stay information, upsell opportunities, and helpful travel tips.

Handle Guest Complaints with AI

Respond to guest complaints quickly and professionally with AI-assisted drafts that follow your policies and protect your reputation.

Automate Guest FAQs

Answer the same questions instantly, accurately, and consistently - whether guests ask via email, chat, or phone.

AI-Powered Hotel Upselling

Automatically identify and suggest upsell opportunities that increase revenue without feeling pushy.

Automate Reservation Confirmations

Send beautiful, personalized confirmation emails instantly after every booking - with all the details guests need.

Automate Post-Stay Feedback

Turn happy guests into 5-star reviews and catch issues before they become public complaints.

Handle Cancellations with AI

Turn cancellation requests into opportunities - with professional responses, clear policies, and rebooking suggestions.

Automate Check-in Instructions

Ensure every guest arrives stress-free with personalized check-in instructions sent at the perfect time.

Automate Special Requests

Never miss a special request again - from dietary needs to anniversary surprises, handle every request professionally.

Speak Every Guest's Language

Communicate fluently in 25+ languages without hiring multilingual staff - AI handles translations while maintaining your brand voice.

Have a Specific Use Case?

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Use Cases - AI Hotel Automation Solutions