Instant answers for website visitors
Sørup Herregaard, a beautiful manor house near Ringsted, welcomes guests for conferences, celebrations, and relaxing stays surrounded by nature. With such diverse offerings—from corporate meetings and teambuilding to weddings and weekend getaways—their website receives a constant stream of inquiries about availability, facilities, and packages.
The Opally chatbot on their website provides instant, helpful responses to these questions. Whether a visitor is asking about conference room capacity, accommodation options, or event packages, the chatbot delivers accurate information immediately. This ensures potential guests get the answers they need without waiting, improving the booking experience and reducing the load on the reception team.
Saving time with the email assistant
Email inquiries are a significant part of Sørup Herregaard's daily operations. Questions about conferences, events, and stays arrive constantly, and each requires a thoughtful, detailed response. The Opally Email Assistant has become an essential tool for the team, dramatically reducing the time spent drafting replies.
Instead of typing out responses from scratch, the team receives AI-generated draft emails that capture all the necessary information in the right tone. They can review, adjust if needed, and send—saving valuable time on every inquiry. This efficiency means the team can handle more inquiries without feeling overwhelmed, and guests receive faster responses.
Perfectly tuned with advanced personalization
What truly sets Sørup Herregaard's experience apart is how they've embraced Opally's advanced personalization features. The team has invested time in configuring the system to match their exact voice, style, and brand—and the results speak for themselves. Every email and chatbot response feels authentically Sørup Herregaard.
They've also made extensive use of the email signature designer, creating beautiful, professional signatures that reinforce their brand identity in every message. The ability to fine-tune every aspect of how Opally communicates has given them complete confidence that the AI represents them perfectly. The level of customization has proven highly effective for their daily operations.
The impact on daily operations
The combination of chatbot and email assistant has transformed how Sørup Herregaard handles guest communication. Website visitors get instant answers, email inquiries are handled faster, and the team has more time to focus on delivering exceptional experiences when guests arrive.
The advanced personalization ensures that every interaction—whether automated or human-assisted—maintains the warm, professional character that Sørup Herregaard is known for. It's not just about efficiency; it's about maintaining quality and consistency across all touchpoints while making the team's work more enjoyable.
Results
- Website chatbot providing instant answers to conference, event, and stay inquiries
- Email assistant significantly reducing time spent on guest correspondence
- Advanced personalization ensuring every response is perfectly on-brand
- Custom email signatures reinforcing professional brand identity
- High satisfaction with the level of customization and control
