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Messaging

AI-powered messagingfor hotels

Respond to guests instantly on WhatsApp, SMS, Messenger, and Instagram. Personal conversations at scale, 24/7.

SMS conversationsWhatsApp Business APIGDPR compliant
< 30s
avg. response time
24/7
availability
4
channels

Connected guest messaging channels

WhatsApp
SMS
MessengerInstagram

Messaging channels

All your messaging channels, one AI

Connect WhatsApp, SMS, Messenger, and Instagram to provide instant guest support across the channels they already use.

WhatsApp Business

WhatsApp Business

Reach guests worldwide on the world's most popular messaging app with AI-powered concierge support.

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SMS

Let guests text your hotel number and get fast AI-assisted replies with team handoff when needed.

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Facebook Messenger

Facebook Messenger

Turn Facebook inquiries into bookings with instant, helpful responses from your hotel's AI assistant.

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Instagram

Instagram

Engage potential guests on Instagram with automated DM responses that feel personal and on-brand.

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Live Demo

See it in action

Watch how Opally handles guest conversations on messaging platforms.

H
Hotel OceansideOnline now
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Features

Enterprise messaging, made simple

Everything you need to deliver exceptional guest experiences across messaging platforms.

Instant responses

Reply to guest messages in seconds, not hours. AI generates contextual responses 24/7.

Multilingual support

Communicate with international guests in their preferred language automatically.

Smart automation

Handle FAQs, booking inquiries, and concierge requests without manual intervention.

Seamless handoff

Complex requests are automatically escalated to your team with full conversation context.

Brand consistency

Every message matches your hotel's tone and voice across all platforms.

Guest context

AI accesses reservation data, preferences, and history for truly personalized responses.

FAQ

Frequently asked questions

Everything you need to know about Opally's messaging platform integrations.