Customer Cases

Stories from hotels using Opally to answer guests in seconds and win more bookings.

Hotel Group
Guldsmeden Hotels
How a website chat at a single hotel grew into email, chat and forms across eight hotels, from room questions to corporate agreements.
Luxury Hospitality
Cavo Tagoo
How one of Europe's most distinctive luxury hotel brands uses Opally to power guest communication across Mykonos and Santorini.
Spa Hotel
Hestraviken
Family-run hotel and spa in Småland using Opally across email, website chat, and Meta messaging with live rates and availability.
Hotel Group
Sinatur Hotel & Konference
How Sinatur uses Opally to help guests faster on the website and send inquiries to the right hotel team with less manual work.
Hotel Group
Absalon Hotel Group
Family-owned Copenhagen hotel group using Opally across Absalon Hotel, Andersen Boutique Hotel, and Annex Copenhagen to reduce reception support time and convert guest inquiries faster.
Boutique Hotel
Hotel Oasia
How Hotel Oasia uses Opally across email and webchat to protect a calm, personal guest experience while reducing repetitive screen work.
Venue
Roberta's Society
A hybrid hostel, hotel, and cultural venue in Aarhus using Opally's webchat with GuestCentric integration to handle inquiries and generate leads for group bookings.
Seaside Resort
Foldens Hotel
Classic seaside hotel in Skagen using Opally's Email Assistant and Website webchat with direct Spectra integration—showing real-time availability and rates while generating qualified leads.
Manor House
Sørup Herregaard
A charming manor house using Opally's webchat and email assistant to handle conference, event, and stay inquiries—with advanced personalization making every response perfectly on-brand.
City Hotel
PS19 Maritime Hotel
Quick onboarding with deep Mews integration. Providing 24/7 guest support and reinventing the receptionist role.
Seaside Resort
Stammershalle Badehotel
Onboarded in one day. Now saving dozens of hours each month on emails with Opally AI.