Knowledge Base

Never say "I don't know" again

Give Opally access to your menus, policies, local guides, and FAQs—so it can answer guest questions with accurate, specific information.

PDF & Menu uploadGrounded in PMS dataInstant citations

100%

Precision

25+

Languages

∞

Documents

Trusted by modern hotel teams

The Problem

Guests ask specific questions

"Do you have EV charging?" "How much is parking?" Without access to your specific information, AI can only give vague answers.

Without knowledge base

"We have parking facilities nearby. Please contact our front desk for more information upon arrival."

•Vague and unhelpful

•Creates extra work

With knowledge base

"We have an on-site garage with 2 EV chargers. Parking is €25 per night, and chargers can be booked in advance via our app."

Specific and helpful

Answers immediately

What You Can Add

Any information your guests need

Menus & offeringsRestaurant, room service, and spa treatments.

Policies & proceduresCheck-in, cancellation, and pet policies.

Local informationNearby attractions, transport, and events.

FAQs & answersCommon questions, WiFi, and accessibility.

Schedules & hoursRestaurant, spa, and seasonal hours.

Any documentPDFs, website pages, and brochures.

Knowledge Gaps

Always know what's missing

Opally automatically identifies the questions it couldn't answer with 100% precision. These "knowledge gaps" are collected in a simple list, so you can fill them in seconds.

Automatic tracking of unanswered questions

Identify exactly what guests are asking

Improve your AI with one click

New insight

3 guests asked about e-bike charging this week.

Grounded in your dataUpdates instantly