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Hotel glossary

Learn the hotel industry

Understand the key concepts, metrics, and technology that drive modern hotel operations. From RevPAR to PMS, everything you need to know.

8
Terms explained
5
Categories
4
Languages

1 term

Metrics

Key performance indicators for measuring hotel success

RevPAR

Revenue Per Available Room - a key performance metric that measures a hotel's ability to fill rooms at profitable rates.

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3 terms

Technology

Software tools that power modern hotel operations

PMS

Property Management System - the central software platform that manages a hotel's core operations including reservations, check-in/out, and billing.

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Channel Manager

Software that synchronizes a hotel's rates, availability, and inventory across multiple booking channels in real-time.

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Booking Engine

Software embedded on a hotel's website that enables guests to check availability, view rates, and make direct reservations online.

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1 term

Distribution

Channels and platforms for selling hotel rooms

Direct Booking

Reservations made directly with the hotel through its website, phone, or email - without third-party intermediaries.

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1 term

Revenue

Strategies and tactics for increasing hotel revenue

Upselling

The practice of encouraging guests to purchase a higher-tier room or additional services beyond their original booking.

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2 terms

Operations

Concepts for day-to-day hotel operations and guest service

Guest Experience

The sum of all interactions and touchpoints a guest has with a hotel, from booking to post-stay.

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Housekeeping Management

The coordination of room cleaning, maintenance, and turnover operations to ensure rooms are guest-ready on time.

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