Property Management System - the central software platform that manages a hotel's core operations including reservations, check-in/out, and billing.
A PMS (Property Management System) is the operational backbone of any hotel. It's a software platform that manages reservations, guest profiles, room inventory, check-in and check-out processes, billing, and housekeeping coordination. Modern cloud-based PMS solutions also integrate with channel managers, revenue management systems, and guest communication tools to create a unified technology ecosystem.
Without a PMS, hotels would struggle to manage even basic operations efficiently. The PMS serves as the single source of truth for room availability, guest information, and financial data. It enables staff to check guests in quickly, prevents overbooking, tracks housekeeping status, and generates reports for management. A good PMS improves operational efficiency, reduces errors, and enhances the guest experience.
