70%
time saved
60%
faster response
24/7
availability
Trusted by Nordic hotels
The problem
The challenge hotels face
Upselling at hotels often feels awkward or gets forgotten entirely. Front desk staff are busy, guests are tired, and opportunities for room upgrades, late checkout, or add-on experiences slip by unused.
The solution
How Opally helps
Opally identifies upsell opportunities throughout the guest journey and suggests them naturally in email, chat, and voice interactions. From pre-arrival upgrade offers to in-stay experience recommendations, the AI maximizes revenue while enhancing the guest experience.
Benefits
What you get
- Increase ancillary revenue by 15-25%
- Natural, non-pushy upsell suggestions
- Consistent upselling across all channels
- Data-driven recommendations based on guest profiles
Features
Key features
Pre-arrival room upgrade offers
Smart late checkout suggestions
Dining and experience recommendations
Personalized offers based on booking data
“With Opally, our receptionists save 12 hours per week on emails. I'm so happy that every hour my receptionists save on writing emails - they can instead spend talking to, having fun with and providing presence to the guests.”
Susanne
Hotel director, Stammershalle Badehotel