Upselling at hotels often feels awkward or gets forgotten entirely. Front desk staff are busy, guests are tired, and opportunities for room upgrades, late checkout, or add-on experiences slip by unused.
Opally identifies upsell opportunities throughout the guest journey and suggests them naturally in email, chat, and voice interactions. From pre-arrival upgrade offers to in-stay experience recommendations, the AI maximizes revenue while enhancing the guest experience.
Increase ancillary revenue by 15-25%
Natural, non-pushy upsell suggestions
Consistent upselling across all channels
Data-driven recommendations based on guest profiles
Pre-arrival room upgrade offers
Smart late checkout suggestions
Dining and experience recommendations
Personalized offers based on booking data
