Guests often arrive confused about parking, key collection, or how to find the hotel. This leads to frustrated phone calls, delayed check-ins, and a poor first impression. Sending manual instructions is time-consuming and often forgotten during busy periods.
Opally automatically sends personalized check-in instructions at the optimal time before arrival. Each message includes directions, parking information, key collection details, and any special instructions based on the guest's booking - reducing arrival confusion to zero.
Eliminate arrival confusion and frustrated calls
Create a great first impression before guests arrive
Reduce front desk congestion during peak times
Personalized instructions based on booking details
Timed delivery based on arrival date
Dynamic content based on booking type
Directions with maps and parking info
Special instructions for late arrivals
