Guest complaints require careful, empathetic responses that follow hotel policies. A poorly handled complaint can lead to negative reviews and lost future bookings. But crafting the perfect response under pressure takes time and expertise.
Opally helps your team respond to complaints by drafting professional, empathetic responses based on your policies. The AI understands the issue, suggests appropriate resolutions, and ensures consistent handling across your team.
Respond to complaints 70% faster
Ensure policy-compliant responses every time
Train new staff with AI-assisted drafts
Protect your online reputation with professional handling
Empathetic, professional tone matching
Policy-based resolution suggestions
Escalation recommendations when needed
Follow-up sequence automation
