70%
time saved
60%
faster response
24/7
availability
Trusted by Nordic hotels
The problem
The challenge hotels face
Guest complaints require careful, empathetic responses that follow hotel policies. A poorly handled complaint can lead to negative reviews and lost future bookings. But crafting the perfect response under pressure takes time and expertise.
The solution
How Opally helps
Opally helps your team respond to complaints by drafting professional, empathetic responses based on your policies. The AI understands the issue, suggests appropriate resolutions, and ensures consistent handling across your team.
Benefits
What you get
- Respond to complaints 70% faster
- Ensure policy-compliant responses every time
- Train new staff with AI-assisted drafts
- Protect your online reputation with professional handling
Features
Key features
Empathetic, professional tone matching
Policy-based resolution suggestions
Escalation recommendations when needed
Follow-up sequence automation
“With Opally, our receptionists save 12 hours per week on emails. I'm so happy that every hour my receptionists save on writing emails - they can instead spend talking to, having fun with and providing presence to the guests.”
Susanne
Hotel director, Stammershalle Badehotel