Most hotels miss the critical window for collecting guest feedback. Manual follow-up emails are inconsistent, and by the time you reach out, guests have already posted negative reviews. Without a systematic approach, you're leaving your online reputation to chance.
Opally automatically sends personalized post-stay emails at the optimal time after checkout. The AI identifies guest sentiment and routes happy guests to review platforms while directing concerns to your team for private resolution - before they become public reviews.
Increase positive reviews by 40%+
Catch and resolve issues privately
Optimal timing for maximum response rates
Personalized follow-up based on stay details
Automated post-checkout email sequences
Smart routing based on guest sentiment
Direct links to review platforms
Private feedback channel for concerns
Our TripAdvisor rating improved from 4.2 to 4.6 in just three months after implementing Opally's feedback automation.
Henrik
General Manager, City Center Hotel
