Hotels receive countless special requests - room preferences, dietary requirements, celebration setups, accessibility needs. Tracking these across email, phone, and booking platforms is chaotic. Dropped requests lead to disappointed guests and missed upsell opportunities.
Opally captures and manages special requests from all channels, automatically confirming receipt to guests, routing requests to appropriate departments, and tracking fulfillment. The AI also identifies upsell opportunities and suggests relevant add-ons.
Never drop a special request again
Automatic confirmation to guests
Smart routing to appropriate departments
Identify upsell opportunities from requests
Multi-channel request capture
Automatic acknowledgment emails
Department routing and task creation
Fulfillment tracking and reminders
