70%
time saved
60%
faster response
24/7
availability
Trusted by Nordic hotels
The problem
The challenge hotels face
Hotels receive countless special requests - room preferences, dietary requirements, celebration setups, accessibility needs. Tracking these across email, phone, and booking platforms is chaotic. Dropped requests lead to disappointed guests and missed upsell opportunities.
The solution
How Opally helps
Opally captures and manages special requests from all channels, automatically confirming receipt to guests, routing requests to appropriate departments, and tracking fulfillment. The AI also identifies upsell opportunities and suggests relevant add-ons.
Benefits
What you get
- Never drop a special request again
- Automatic confirmation to guests
- Smart routing to appropriate departments
- Identify upsell opportunities from requests
Features
Key features
Multi-channel request capture
Automatic acknowledgment emails
Department routing and task creation
Fulfillment tracking and reminders
“With Opally, our receptionists save 12 hours per week on emails. I'm so happy that every hour my receptionists save on writing emails - they can instead spend talking to, having fun with and providing presence to the guests.”
Susanne
Hotel director, Stammershalle Badehotel