Trusted by Nordic hotels
The Challenge Hotels Face
Hotels receive countless special requests - room preferences, dietary requirements, celebration setups, accessibility needs. Tracking these across email, phone, and booking platforms is chaotic. Dropped requests lead to disappointed guests and missed upsell opportunities.
How Opally Helps
Opally captures and manages special requests from all channels, automatically confirming receipt to guests, routing requests to appropriate departments, and tracking fulfillment. The AI also identifies upsell opportunities and suggests relevant add-ons.
What You Get
Never drop a special request again
Automatic confirmation to guests
Smart routing to appropriate departments
Identify upsell opportunities from requests
Key Features
Multi-channel request capture
Automatic acknowledgment emails
Department routing and task creation
Fulfillment tracking and reminders
“With Opally, our receptionists save 12 hours per week on emails. I'm so happy that every hour my receptionists save on writing emails - they can instead spend talking to, having fun with and providing presence to the guests.”
