Hotels answer the same questions hundreds of times: What time is check-in? Is breakfast included? Where can I park? Each answer takes time from your team that could be spent on personalized service.
Opally learns your property's FAQs and answers them automatically across all channels. From check-in times to parking directions, the AI provides instant, accurate answers grounded in your knowledge base.
Instant answers to 80% of common questions
Consistent information across all channels
Free your team for meaningful guest interactions
24/7 availability for FAQ responses
Knowledge base-powered answers
Multi-channel support (email, chat, voice)
Continuous learning from new questions
Smart escalation for complex queries
