Pre-arrival communication is crucial for guest satisfaction and upselling, but manually sending personalized emails to every guest is time-consuming. Many hotels skip it entirely or send generic messages that don't convert.
Opally automatically sends personalized pre-arrival emails based on guest booking data. Each message includes relevant check-in information, personalized recommendations, and smart upsell offers for room upgrades, dining, or experiences.
Increase ancillary revenue with automated upsells
Reduce check-in questions with proactive information
Build guest anticipation and improve satisfaction
Never forget to send a welcome message again
Triggered emails based on arrival date
Personalized content from booking data
Smart upsell recommendations
Multi-language pre-arrival sequences
