Boutique hotels are defined by personal service, but handling every guest inquiry manually becomes impossible as occupancy grows.
With limited staff, your team juggles reservations, guest requests, and operational tasks - often leading to delayed responses.
Large chains have dedicated teams for guest communication. Boutique hotels need to match their responsiveness without the same resources.
Generic automated responses don't reflect your property's unique character and can diminish the boutique experience.
Opally adapts to your property's unique tone and personality, ensuring every response feels authentically you.
Pull guest preferences from your PMS to craft responses that reference past stays, special requests, and personal touches.
Respond instantly to inquiries at any hour without sacrificing the warmth and personality that defines boutique hospitality.
AI handles routine questions while flagging VIP guests and complex requests for your personal attention.
No. Opally learns your property's unique voice, tone, and personality. We work with you during setup to ensure responses reflect your brand character, not generic hotel language.
Yes. Opally captures special requests from all channels, automatically confirms them with guests, routes them to the right team members, and tracks fulfillment. Nothing falls through the cracks.
Opally seamlessly escalates complex requests to your team with full context. Your staff gets notified immediately and can take over the conversation without the guest noticing a transition.
