Long-stay guests have different needs than hotel guests - questions about laundry, kitchen facilities, weekly cleaning, and local services.
Aparthotel guests expect independence but still want immediate help when they need it. Balancing this is challenging.
Each aparthotel booking represents significant revenue. A single slow response could lose a month-long stay.
Different units have different amenities, layouts, and quirks. Guests need specific information about their apartment.
Opally understands extended stay needs - from laundry schedules to utility meters to mid-stay cleaning requests.
Provide detailed, unit-specific information about appliances, WiFi codes, heating systems, and local recommendations.
Let guests find answers themselves via chat while ensuring human support is always available when needed.
Automatically send comprehensive arrival guides, access codes, and apartment orientations before guests arrive.
Yes. We can configure Opally with detailed information about each unit type - including specific appliance instructions, layout details, and unique features. Guests get accurate answers about their specific apartment.
Opally is trained to understand extended-stay hospitality - questions about cleaning schedules, kitchen supplies, laundry, workspace needs, and living amenities that short-stay guests don't typically ask about.
Absolutely. Corporate and relocation bookings often involve detailed questions about lease terms, furnishings, utilities, and local services. Opally handles these complex inquiries professionally.
