Luxury guests expect immediate, flawless responses. Any delay or impersonal communication reflects poorly on your five-star reputation.
Guests expect their preferences remembered, their requests anticipated, and every interaction personalized to their history with your property.
Inquiries range from restaurant reservations to private jet arrangements. Your AI must handle sophistication, not just simple FAQs.
Automation risks feeling impersonal. Luxury hotels need AI that enhances exclusivity, not diminishes it.
Opally handles sophisticated requests with the nuance and discretion expected of five-star concierge service.
Automatically pull guest history, preferences, and VIP status to personalize every interaction from the first message.
Respond to inquiries within seconds, maintaining the immediacy that luxury guests expect - even at 3 AM.
AI prepares detailed briefs for your concierge team, ensuring they have full context for high-touch follow-up.
Opally is designed specifically for luxury hospitality. The AI is trained to communicate with sophistication, handle complex requests, and know when to involve your concierge team for the personal touch.
Opally automatically identifies VIP guests from your PMS and adjusts its handling accordingly. VIP inquiries can be immediately flagged for human attention while the AI provides instant acknowledgment.
Opally's responses are indistinguishable from a skilled concierge. Most guests simply appreciate the immediate, helpful response. You can choose to disclose AI use or not, depending on your preference.
