Cancellation requests require careful handling - guests are often frustrated, policies need to be explained clearly, and there may be opportunities to save the booking. Manual handling is inconsistent and time-consuming, and mistakes can lead to disputes and negative reviews.
Opally handles cancellation requests automatically by understanding the guest's situation, explaining applicable policies clearly, processing according to your rules, and intelligently offering alternatives like date changes or credits that could save the booking.
Consistent policy application across all cancellations
Save bookings with smart rebooking suggestions
Reduce disputes with clear policy explanations
Free staff from emotionally draining interactions
Automatic policy lookup based on booking terms
Smart date change and credit suggestions
Empathetic, professional response templates
Escalation to staff for complex cases
