The Spring 2026 Update
Photos in your emails, booking confirmations that write themselves, and gentle follow-ups so no guest inquiry slips through the cracks.
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Three features your front desk will love
Sometimes a guest just needs to see the room to say yes. Sometimes they need a proper booking confirmation. And sometimes they just need a friendly nudge to reply. Starting today, Opally takes care of all three — so your team can focus on the guests in front of them.
Photos right inside your emails
When a guest asks about your rooms or your event space, a picture says more than any description. Opally now picks the right photo from your collection and places it directly in the email — so the guest sees it the moment they open the message.
Just upload your hotel photos to the Knowledge page and add a short note about what each one shows. Opally does the rest. Your team always gets to review the draft before anything is sent.
- Photos show up right in the email — guests do not need to click or download anything.
- Works in Gmail, Outlook, and Apple Mail.
- Your team can swap or remove photos before sending.
Booking confirmations and quotes — done for you
Every hotel sends booking confirmations, group quotes, and event proposals. Until now, that meant opening a Word template, filling in the details, saving as PDF, and attaching it. That is a lot of back and forth for something that should be simple.
With Opally, you set up your templates once — your logo, your layout, and the fields that change (guest name, dates, prices). When a guest email needs a document, Opally reads the conversation, fills everything in, and attaches a polished PDF to the draft.
- Set up your templates once, reuse them every time.
- Opally picks up guest names, dates, and prices from the email conversation.
- Dates and currencies are automatically formatted for the guest's language.
Follow-ups that write themselves
You know the scenario: a guest asks about availability, your team sends a detailed reply, and then — nothing. That potential booking just sits there. Now multiply that by a dozen inquiries a week.
Opally keeps an eye on unanswered emails. If a guest has not replied after a few days, it prepares a friendly follow-up draft in the same email thread. Your team reviews it and sends with one click. No guest falls through the cracks.
- You choose when: anywhere from 3 to 14 days before a follow-up is prepared.
- Pick a tone that fits your hotel: gentle reminder, helpful check-in, or something custom.
- Nothing is ever sent automatically — your team always has the final say.
Even better together
Picture this: a guest emails about hosting an event. Opally prepares a reply with a photo of your event space, creates a PDF proposal with pricing, and attaches it. If the guest does not get back to you within a week, a follow-up draft appears — warm, personal, and ready to send. From first question to confirmed booking, your team just reviews and clicks send.
Ready to try it?
Everything is live today for all Opally customers. You will find photos and PDF templates in your Knowledge and Settings pages, and follow-ups in your email settings.
Not on Opally yet? Start a free trial and see what your front desk has been missing.
What else is new
We have been busy. Here is what else we shipped this spring:
Want to see how AI can work for your property? Book a short demo to see the possibilities.