Hotel Guest Communication Time Saver Calculator

Why Guest Communication Efficiency Matters

Hotel front desk teams spend a significant portion of their shift answering repetitive emails. This is time taken away from guests physically standing in front of them. By streamlining these workflows, you improve both staff satisfaction and guest experience.

• Repetitive tasks: Most guest inquiries are about the same 10-15 topics
• Context switching: Interrupting physical service to answer emails reduces quality
• Burnout: High volumes of routine correspondence can lead to staff fatigue
• Accuracy: AI ensures consistent, property-specific information every time

How to use the Time Saver calculator

Enter the number of front desk staff, the average volume of daily emails, and the time spent per email. The tool estimates the potential time savings Opally can provide, helping you visualize the impact on your team's productivity.

Practical example

A boutique hotel receives 60 emails daily. If each takes 15 minutes to draft and polish, that's 15 hours of work per day. With Opally's AI-assisted drafts reducing that time by 80%, the team saves 12 hours every day—effectively freeing up 50% of the team's total capacity (assuming 3 workers) to focus entirely on guest hospitality.

How Opally helps you save time

• Instant AI drafts based on your property's specific knowledge
• Automated review responses with consistent brand tone
• Centralized communication across email, chat, and voice
• Seamless integration with your existing PMS and tools