At a glance

Route email replies by language and override response behavior where each property needs it.

Understand guest demand with clearer dashboard value metrics and detailed chat statistics.

Use richer booking context and integration settings to handle guest requests more reliably.

What's new

Focused updates from the past month

Route email replies with property-level language controls

The email assistant now gives teams clearer control over which language a reply should use, directly alongside the email design settings.

Choose how the assistant should decide the reply language for each property.
Set overrides for teams that want a specific response language in certain cases.
Make multilingual replies easier for staff to configure, review, and trust.

Where to try it: Go to Emails > Design, then review Draft language or open Language rules.

Chat themes and predefined questions show what guests care about

Recent chat analytics work makes recurring guest needs easier to see, especially across channels and frequently used suggested questions.

Review recurring chat themes in a dedicated view.
Track predefined question usage and conversation interactions.
Filter theme views by the channels each property actually uses.

Where to try it: Go to Chat > Themes for recurring topics, or Chat > Analytics for detailed chat statistics.

More control over the launcher, replies, and lead capture

The guest-facing chat experience became more configurable and more polished, with better lead language handling and clearer answer presentation.

Configure launcher content and visibility with simpler settings.
Auto-translate lead notifications and preserve the guest conversation language.
Show tables, search results, and suggestions with cleaner spacing and clearer presentation.

Where to try it: Go to Chat > Implementation to review launcher settings, lead capture, and guest-facing content.

More reliable booking context across PMS and restaurant tools

The past month included a broad set of booking-system improvements, with particular attention to multi-room requests, restaurant bookings, and company rates.

Windsurfer setup is easier to manage, with better handling of properties, currencies, and multi-room requests.
Mews replies have clearer guidance around company rates, cancellation context, contact forms, and reservation details.
easyTable, ResOS, BookVisit, Profitroom, TravelClick, and GuestCentric received targeted improvements for real guest booking questions.

Faundit added as a lost-and-found integration

Faundit is now available as a new integration for hotels that use it to manage lost-and-found requests.

Connect a hotel's Faundit account from the integrations area.
Let Opally use Faundit context when guests ask about missing belongings.
Give guests clearer replies about where and how missing items are handled.

Lead notifications are easier to act on

Lead notifications also improved, so promising guest inquiries are easier for teams to receive, respond to, and turn into next steps.

Use company senders for lead notifications and knowledge-gap emails.
Reply to a lead notification to create an AI suggestion from the team's follow-up context.
Check that sender domains are ready before using a new sender.
Send knowledge-gap emails to more than one recipient.

Value metrics and chat statistics got sharper

The reporting layer around business value and recurring guest demand also got sharper.

The dashboard value section now gives a clearer view of booking interest and estimated value.
Chat analytics now includes more detailed statistics for predefined questions and conversation interactions.
Conversation interaction tracking makes it easier to see how guests engage with the assistant.

Opally is more aware of language, context, and operations.