Connect Opally with Faundit so guests can report forgotten items through email, chat, or voice. Opally gathers the details, adds stay context, and creates a Faundit request for staff to review and match.
What Opally creates
Structured lost-item requests
Opally creates structured requests in Faundit with item details, contact information, and stay context.
Humans handle follow-up
Your staff handles investigation, matching, and guest communication, keeping quality in your workflow.
Fast handoff
Guests can start a lost-and-found case from email, chat, or voice without staff collecting every detail manually.
Next steps
In short
Faundit gives hotels a dedicated platform for lost property. Opally brings that workflow into the conversations guests already use. When a guest asks about a forgotten item, Opally collects the item description, contact details, and relevant stay context, then registers a structured request in Faundit. Front desk teams keep control of investigation, matching, shipping, and guest follow-up, with better information available from the first handoff.
Turn lost-property emails, chats, and voice calls into complete Faundit requests
Ask consistent follow-up questions about the item, stay, pickup, and contact details
Include reservation and room context when available, so staff spend less time piecing together the case
Keep matching, decisions, shipping, and guest communication with the hotel team
Give guests a faster, clearer first response without promising automated item matching
Step 1
Log in to your Opally dashboard
Step 2
Navigate to Integrations > Lost & Found
Step 3
Select Faundit and add your API credentials
Step 4
Choose which Opally channels can create lost-item requests
Step 5
Review the intake questions and staff handoff flow
