Front desk staff are constantly interrupted by phone calls
80% of calls are routine questions that could be self-served
Phone interruptions reduce service quality for in-person guests
Hold times frustrate callers and damage your reputation
Phone-based service doesn't scale during busy periods
Opally's voice AI and chatbot handle routine phone inquiries, providing instant answers while freeing front desk staff to serve guests face-to-face.
Add Opally's chatbot to your website to handle inquiries before they become calls.
Implement AI phone answering to handle routine calls automatically.
Send proactive information emails to answer questions before guests call.
Review call analytics to identify additional deflection opportunities.
Opally's voice AI is conversational and helpful. For routine questions (directions, check-in time, parking), guests get instant answers. Complex requests are smoothly transferred to staff.
We track inquiries handled by AI across all channels and compare to your call volume trends. Most hotels see 50-70% reduction in routine front desk calls within weeks.
Always. Opally handles routine inquiries but makes it easy for guests to reach staff for complex needs. The goal is to eliminate unnecessary calls, not eliminate human service.
