Guests book and inquire at all hours, but staffing 24/7 is prohibitively expensive
Night shift staff often lack knowledge to answer complex questions
International guests in different time zones get frustrated by delayed responses
Emergency and urgent requests go unanswered until morning
Potential bookings are lost to competitors who respond faster
Opally provides instant, knowledgeable responses to guest inquiries 24 hours a day, 7 days a week - with the same quality at 3 AM as at 3 PM.
Set up AI responses for email, chat, and optionally voice across all hours.
Specify which types of requests should wake up on-call staff vs. wait until morning.
Configure automatic responses that set appropriate expectations for human follow-up timing.
Review after-hours interactions and continuously improve AI handling.
Opally is configured to recognize emergencies and immediately escalate to on-call staff via your preferred method (SMS, phone call, etc.). True emergencies get human attention within minutes.
Yes. Opally has access to your complete knowledge base 24/7. For questions it truly can't answer, it acknowledges the guest and ensures follow-up during business hours.
That depends on your property. Many hotels reduce night shifts significantly while keeping one person on-call for emergencies. Opally handles routine inquiries so staff can rest.
