Hotels receive 50-200+ emails daily, each requiring research and personalized responses
Average response time of 8-24 hours loses bookings to faster competitors
Staff spend 2-4 hours daily just answering repetitive questions
Peak periods create backlogs that take days to clear
Inconsistent responses lead to guest confusion and complaints
Opally reads incoming emails, understands the intent, researches the answer in your knowledge base and PMS, and drafts accurate, personalized responses - all in seconds.
Link your hotel email inbox to Opally. Works with Gmail, Outlook, and most email providers.
Upload your FAQs, policies, and property information. Opally learns your specific details.
Integrate with your property management system for real-time availability and rate lookups.
Start in co-pilot mode where staff review AI drafts. Move to autopilot as confidence grows.
No. Opally drafts responses in your brand voice with accurate, personalized information. Responses are indistinguishable from your best staff member.
Start in co-pilot mode where staff review every response before sending. Opally learns from corrections and improves over time. You control when to enable autopilot.
Most hotels see significant time savings within the first week. Full optimization typically takes 2-4 weeks as Opally learns your specific patterns and edge cases.
