Technology that allows hotel guests to complete the check-in process digitally via their smartphone or a kiosk, bypassing the traditional front desk.
Contactless check-in is a hotel technology solution that enables guests to complete the entire check-in process without visiting the front desk. Guests typically receive a pre-arrival link or use a hotel app to verify their identity, provide registration details, sign digital forms, and receive a digital room key. Some implementations use lobby kiosks as an alternative. The technology integrates with the hotel's PMS to update room status and guest records automatically, while digital keys use Bluetooth or NFC to unlock room doors via the guest's smartphone.
Modern travelers increasingly expect digital-first experiences. Contactless check-in eliminates front desk queues, reduces wait times, and gives guests flexibility to arrive and access their room on their own schedule. For hotels, it reduces front desk staffing pressure during peak check-in hours, minimizes data entry errors, enables pre-arrival upselling opportunities, and allows staff to focus on high-value guest interactions rather than administrative processing.
Opally enhances the contactless check-in journey by handling guest questions before and during arrival. The AI can send check-in instructions, answer questions about digital keys, provide directions to the hotel, and answer room-related questions - all without requiring front desk staff, creating a seamless digital arrival experience.
