Opally Logo
Opally features for hotels
Features

Personalization, Knowledge & Learning

Explore features that ensure accurate, helpful and consistent communication in your tone across staff and channels.

Personalization

Rules that enforce policies, disclaimers and compliance across channels and languages.

Knowledge

Collect FAQs, documents and notes in one searchable source of truth with versioning and review.

Learning

Captures edits, approvals and preferred phrasing to automatically improve future drafts without extra setup.

Consistent communication

Keep tone and policies consistent across locations, languages and shifts.

Always correct

Grounded in your knowledge and live data, minimizing outdated or incorrect replies.

Learns from your team

Feedback and edits improve future drafts — while respecting privacy and compliance.

Personalization

Personalization of tone and style for hotels

Tone presets

Switch between brand styles (luxury, boutique, business) while keeping consistency and recognition.

Policies

Guarantees policy‑compliant wording for cancellations, deposits and pets with built‑in disclaimers when needed.

Knowledge

Knowledge system connected to PMS and email

Integrations

Connect Gmail/Outlook, file drives and your PMS so all answers are current and consistent.

Citations

Every answer links to sources so supervisors can review and approve with peace of mind.

Learning

Learns from edits for better hotel replies

Review workflow

Approve, highlight changes and provide quick feedback in seconds via a lightweight review flow.

Style guides

Maintain chain consistency with reusable, versioned guides that propagate across properties.

Ready to transform your hotel?

Join hotels already saving 70% of their admin time with Opally. Start your free trial today.

5-minute setup
GDPR compliant
English support