Seville enchants over 3 million visitors annually with its stunning Alcázar, Gothic cathedral, and passionate flamenco culture. The city's extreme summer heat—often exceeding 40°C—and traditional siesta culture create unique guest communication patterns. During Feria de Abril and Semana Santa, hotels face overwhelming demand and inquiry volumes. Visitors from across Europe and the Americas seek authentic Andalusian experiences, flamenco shows, and guidance navigating the city's distinctive rhythms. With 400+ hotels competing in this historic city, responsive communication during off-peak siesta hours and late evening cultural activities sets properties apart.
Seville's traditional siesta (2-5 PM) and late dinner culture mean reduced staff during afternoon hours when tourists have questions.
Guests constantly message about air conditioning, pool access, and heat-avoiding itineraries during 40°C+ summer days.
Feria de Abril and Semana Santa create massive booking inquiries and questions about procession routes and dress codes.
Guests frequently ask for authentic flamenco show recommendations and Alcázar ticket assistance.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Seville where Instagram discovery of Alcázar and flamenco drives inquiries from travelers worldwide.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Seville's diverse European visitor base including British, French, German, and Italian tourists.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture direct bookings during Feria de Abril and Semana Santa when demand peaks dramatically.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Showcase your property's Andalusian charm, patio areas, and proximity to the Alcázar and cathedral.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle special flamenco show arrangements and Feria caseta access requests that require personal attention.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Prepare guests for Seville's unique rhythms with tips on siesta culture, dining times, and heat management.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI understands Seville's unique daily rhythms and can explain siesta culture, recommend what's open during afternoon hours, and suggest appropriate dining times for international guests.
AI can provide recommendations for authentic flamenco venues and seamlessly escalate booking requests to your concierge team with full guest preferences.
AI is equipped with festival-specific information including procession routes, dress codes, and caseta etiquette, providing instant cultural guidance in multiple languages.
