Paris welcomes over 30 million visitors annually, each carrying a smartphone and expecting instant communication. Today's travelers—whether planning a romantic Eiffel Tower proposal or a business trip—prefer messaging over phone calls or emails. With guests arriving from Asia, Americas, and across Europe, your hotel faces inquiries in dozens of languages through multiple messaging apps. WhatsApp dominates among European and South American travelers, while WeChat is essential for Chinese guests. During peak seasons like Fashion Week and Christmas, message volumes can overwhelm even well-staffed properties. In a city with 2,500+ competing hotels, response speed often determines whether an inquiry becomes a booking.
Guests contact you through WhatsApp, Instagram DMs, Facebook Messenger, and more—each requiring separate monitoring.
International guests expect responses in their native language, but multilingual staff coverage is impractical 24/7.
Messages accumulate overnight from different time zones, creating morning backlogs and delayed responses.
Staff spend hours answering the same questions about check-in times, airport transfers, and Eiffel Tower proximity.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Paris where guests use different platforms based on their home country—WhatsApp for Europeans, Messenger for Americans.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Paris's global visitor base spanning Japanese, Chinese, Arabic, Portuguese, and dozens more languages.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture direct bookings from messaging inquiries during Paris's competitive peak seasons.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Showcase your property's Parisian charm and proximity to attractions with visual content guests can save and share.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle VIP requests and special arrangements that Paris's discerning luxury travelers expect.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Build anticipation for Paris stays with personalized recommendations for restaurants, shows, and attractions.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI automatically detects the guest's language and responds fluently in that language. It supports 50+ languages including French, English, Japanese, Chinese, Arabic, and Portuguese—essential for Paris's international guests.
Yes, the AI can check real-time availability, present room options with photos and prices, and process direct bookings entirely within the messaging conversation.
The AI recognizes when human expertise is needed and seamlessly transfers the conversation to your staff with full context, so guests never need to repeat themselves.
