Naples is the gateway to some of Italy's most iconic experiences—the ruins of Pompeii, the stunning Amalfi Coast, Mount Vesuvius, and of course, the birthplace of pizza. Your hotel serves a unique mix of travelers: cruise passengers with limited shore time, history buffs planning Pompeii excursions, food tourists on pizza pilgrimages, and romantics heading to Positano or Capri. The city's busy port brings waves of cruise guests seeking day trip coordination, while budget-conscious travelers sometimes harbor outdated safety concerns about the city. With 500+ hotels competing, those who respond fastest and most helpfully win the direct bookings. Instant multilingual messaging transforms anxious inquiries into confident reservations.
Guests constantly message asking how to visit Pompeii, reach the Amalfi Coast, and whether to book guided tours or go independently.
Cruise guests with only hours in port need rapid responses about luggage storage, day trip options, and how to maximize limited time.
Food-focused travelers flood hotels with questions about the best pizzerias, cooking classes, and authentic Neapolitan dining experiences.
Some guests harbor outdated concerns about Naples safety, asking questions that require reassurance and practical neighborhood guidance.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Naples where cruise passengers often message from shipboard wifi while independent travelers use various platforms.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Naples' diverse visitor mix including American cruise passengers, German history enthusiasts, and Asian food tourists.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture bookings from cruise passengers planning return visits and travelers extending their Amalfi Coast trips.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Share Vesuvius views from your rooftop, show proximity to the historic center, and highlight your property's authentic Neapolitan character.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle elaborate day trip arrangements to Pompeii, Amalfi, Capri, and multi-day Southern Italy itineraries.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Prepare guests with neighborhood orientation, pizza recommendations, and transport options to major attractions.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI automatically detects the guest's language and responds fluently in that language. It supports 50+ languages including Italian, English, German, Japanese, and Chinese—essential for Naples' diverse tourist mix.
Yes, the AI provides helpful information about day trips, transportation options, and timing. Complex tour arrangements are seamlessly escalated to your concierge team for personalized coordination.
AI recognizes time-sensitive cruise guest inquiries and provides immediate, actionable responses optimized for limited shore time, including luggage storage and efficient day trip options.
