Milan is Italy's fashion and business capital, hosting Fashion Week twice yearly, the world-renowned Salone del Mobile furniture fair, and countless trade events at Fiera Milano. Your hotel serves demanding clients who expect premium service—whether they're fashion buyers messaging about last-minute suite availability or executives needing early check-in before a board meeting. With The Last Supper, La Scala opera, and the stunning Duomo, Milan also attracts cultural tourists year-round. Business travelers prefer WhatsApp for its efficiency, while fashion industry professionals often reach out via Instagram. During peak events, hotels face overwhelming inquiry volumes with guests who have zero tolerance for delayed responses.
During Milan Fashion Week, room demand explodes and message volumes triple from buyers, designers, and media seeking accommodation.
Corporate guests expect immediate responses and seamless service, viewing delayed replies as a sign of inadequate service quality.
Fiera Milano events bring waves of international exhibitors needing specific requirements: early check-in, late checkout, meeting room access.
Guests attending opera, concerts, or museum visits need precise timing coordination for pre-show dinners and transportation.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Milan where fashion professionals use Instagram while business travelers prefer WhatsApp for efficiency.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Milan's international business community and fashion industry guests from Paris, New York, Tokyo, and beyond.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture premium direct bookings during Fashion Week and trade fairs when guests need instant confirmation.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Showcase your property's design aesthetic to fashion-conscious guests who expect visual excellence.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle VIP fashion executives and corporate clients who require personalized attention and special arrangements.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Prepare business travelers with transportation options and recommend aperitivo spots near their meeting venues.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI automatically detects the guest's language and responds fluently in that language. It supports 50+ languages including Italian, English, French, German, Japanese, and Chinese—essential for Milan's international business and fashion community.
Absolutely. The AI scales effortlessly with demand, handling hundreds of simultaneous conversations during peak events while maintaining instant response times and consistent quality.
AI recognizes high-value inquiries based on criteria you define and can immediately flag or escalate these to your team while still providing instant initial responses.
