Madrid welcomes over 10 million visitors annually, drawn by world-class museums like the Prado, the Royal Palace, vibrant nightlife, and football passion at Santiago Bernabéu. As Spain's capital and business hub, your hotel serves both leisure travelers and corporate guests who expect instant communication. Madrid's famous late dining culture—with restaurants filling at 10 PM—means guests message at all hours seeking recommendations. During major events like football matches, fashion weeks, and business conferences, inquiry volumes spike dramatically. With 800+ hotels competing in the capital, response speed separates leaders from followers.
Madrid's famous late dining and nightlife culture means guests message well past midnight asking for restaurant reservations and recommendations.
Corporate travelers need quick responses about meeting facilities while tourists ask about Prado tickets and flamenco shows.
Real Madrid and Atlético matches bring massive influxes of international fans seeking last-minute accommodation and match-day logistics.
Large numbers of visitors from Mexico, Argentina, Colombia and other Latin American countries expect Spanish-language service with regional nuances.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Madrid where WhatsApp dominates among Spanish and Latin American guests, while business travelers often use multiple channels.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Madrid's diverse visitor base from Europe, Americas, and Asia visiting museums and business centers.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture direct bookings from football fans and business travelers who need quick confirmation.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Share proximity to Prado Museum, Royal Palace, and Gran Vía with visual content that drives bookings.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle VIP corporate arrangements and special requests for exclusive restaurant reservations.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Build anticipation with personalized recommendations for tapas routes, museums, and football experiences.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI communicates naturally in Spanish and understands regional variations from Latin America. It can also switch seamlessly between Spanish, Portuguese, English, and 50+ other languages.
Yes, AI can provide match schedules, stadium directions, and transportation options. It can also escalate ticket inquiries to your concierge team.
AI responds instantly 24/7, so guests messaging at midnight about restaurants or clubs get immediate helpful responses without waking staff.
