London welcomes over 20 million international visitors annually, making it Europe's most visited city. From Big Ben to the British Museum, Tower of London to West End theaters, guests arrive with countless questions about navigating this vast metropolis. High accommodation costs mean guests expect premium communication service. With visitors from every corner of the globe—American families, Gulf State luxury travelers, Asian tour groups, and European weekenders—your hotel faces inquiries in dozens of languages across multiple messaging platforms. Theater bookings, restaurant reservations, and navigating London's complex transport system generate constant messaging traffic. During major events like Wimbledon, royal occasions, and Christmas markets, message volumes can overwhelm even the largest properties.
Visitors from every continent contact you through different messaging platforms expecting instant responses.
Guests constantly message about West End shows, concert tickets, and event recommendations.
London's premium pricing creates elevated service expectations from guests.
Guests need constant help understanding the Tube, buses, and getting to attractions.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for London where American guests prefer Messenger, Europeans use WhatsApp, and younger travelers reach out via Instagram.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for London's truly global visitor base spanning Arabic, Mandarin, Spanish, French, German, and dozens more.
Provide instant information about West End shows, concerts, and London events through messaging.
Answer the constant stream of theater and entertainment inquiries that London hotels receive.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Showcase your property's London location and proximity to attractions with visual content guests can save.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle VIP requests and special arrangements that London's discerning international travelers expect.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Build anticipation for London stays with personalized recommendations for shows, restaurants, and attractions.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
The AI automatically detects the guest's language and responds fluently in that language. It supports 50+ languages including Arabic, Mandarin, Japanese, Spanish, and French—essential for London's international guests.
Yes, the AI can check real-time availability, present room options with photos and prices, and process direct bookings entirely within the messaging conversation.
The AI recognizes when human expertise is needed and seamlessly transfers the conversation to your staff with full context, so guests never need to repeat themselves.
