Brussels stands at the heart of Europe—home to the European Union, NATO, and countless international organizations. This unique status creates a hotel guest mix unlike anywhere else: diplomats attending summits, business travelers at corporate headquarters, Eurocrats on extended stays, and tourists exploring Belgian culture. With guests from all 27 EU member states plus worldwide visitors, your hotel receives messages in French, Dutch, English, German, and dozens of other languages. The city's trilingual nature (French, Dutch, English) already demands linguistic flexibility, but international conferences and EU presidencies bring waves of guests who expect instant, professional communication. During major summits, message volumes spike dramatically as delegations coordinate logistics.
Belgian guests expect French or Dutch responses, while international visitors communicate in their own languages.
EU officials and diplomats expect rapid, professional responses to detailed logistical inquiries.
EU summits and NATO meetings create sudden surges in inquiries about availability and services.
Eurocrats and business travelers on long assignments have ongoing service requests throughout their stay.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Brussels where diplomats use secure channels while tourists prefer Instagram and WhatsApp.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for serving guests from all 27 EU nations plus global visitors in their native languages.
Handle meeting room inquiries, AV equipment requests, and corporate billing questions automatically.
Perfect for Brussels's heavy business and diplomatic travel segments requiring professional coordination.
Send floor plans, meeting room photos, location maps, and PDF proposals directly in messaging conversations.
Share your EU Quarter location, conference facilities, and proximity to institutions visually.
AI recognizes VIP requests and protocol requirements, transferring seamlessly to appropriate team members.
Handle diplomatic delegations and high-profile guests with the discretion Brussels hospitality demands.
Track ongoing conversations and preferences for guests on multi-week business assignments.
Serve Eurocrats and corporate relocations with continuity across their extended Brussels stays.
Every message answered within seconds, meeting diplomatic expectations.
Fast, professional responses capture business and conference bookings.
AI handles routine EU Quarter and tourism inquiries automatically.
Handle summit and conference peaks without additional staff.
Serve international delegations coordinating from any timezone.
Opally integrates WhatsApp Business, Instagram DMs, Facebook Messenger, and SMS—covering all channels Brussels' diverse guests prefer.
AI automatically detects French, Dutch, or English and responds appropriately, plus handles 50+ other languages for international guests.
Yes, AI manages meeting room inquiries, corporate billing questions, and recognizes when to escalate VIP requests to staff.
AI maintains conversation history and preferences across weeks or months, providing consistent service for long-term guests.
