Barcelona welcomes over 12 million visitors annually, drawn by Gaudí's architectural masterpieces, Mediterranean beaches, and vibrant culture. As one of Europe's top 5 destinations, your hotel faces intense competition and guests who expect instant digital communication. WhatsApp dominates among European and South American travelers, while Instagram inquiries surge around iconic landmarks like Sagrada Familia and Park Güell. During peak seasons—summer beach months and major events like Mobile World Congress—message volumes can overwhelm even well-staffed properties. In a city with 700+ hotels competing for attention, response speed often determines whether an inquiry becomes a booking.
Summer beach season and major events like Mobile World Congress create massive spikes in guest inquiries across all channels.
Guests discover your hotel through Instagram posts of Sagrada Familia and Barcelona beaches, then message with questions.
Visitors from UK, Germany, France, Italy, and Latin America expect responses in their native language.
Barcelona's famous nightlife means guests message late into the night with questions and requests.
Connect WhatsApp Business, Instagram, Facebook Messenger, and SMS in one unified platform with consistent AI responses.
Essential for Barcelona where Instagram-driven tourism means guests often first contact hotels through social DMs.
AI detects guest language automatically and responds fluently in 50+ languages without awkward translations.
Critical for Barcelona's diverse European visitor base spanning British, German, French, and Italian tourists.
Guests can check availability, view room options, and complete bookings directly through messaging conversations.
Capture direct bookings from messaging inquiries during Barcelona's competitive summer and event seasons.
Send room photos, location pins, PDF confirmations, and video tours directly in messaging conversations.
Showcase your property's proximity to Sagrada Familia, beaches, and Las Ramblas with visual content guests can share.
AI recognizes complex requests and seamlessly transfers to human agents with full conversation context.
Handle VIP arrangements for Mobile World Congress attendees and special Gaudí tour requests.
Automated messaging sequences welcome guests, share check-in details, and gather preferences before arrival.
Build anticipation for Barcelona stays with personalized recommendations for tapas bars, beaches, and attractions.
Every message answered within seconds, not hours.
Fast, helpful responses turn inquiries into confirmed bookings.
AI handles routine messages so your team focuses on high-value interactions.
Guests receive help in their language on their preferred platform.
Never miss a message from any time zone.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
Yes, the AI supports Catalan alongside Spanish, English, and 50+ other languages. It automatically detects and responds in the guest's preferred language.
AI scales instantly to handle unlimited concurrent conversations. During Mobile World Congress or summer peak, every message gets an immediate response regardless of volume.
AI can provide tour information and recommendations, and seamlessly escalate booking requests to your concierge with full conversation context.
