Resorts offer far more than a room—they're complete destinations with restaurants, spas, pools, activities, and experiences to coordinate. Guests message constantly with questions and requests: booking snorkeling excursions, reserving dinner tables, asking about kids' clubs, or requesting poolside service. Managing this volume while delivering the seamless vacation experience guests expect requires coordination across multiple departments. AI messaging becomes your guests' personal concierge on WhatsApp and Messenger, answering questions about activities, making reservations, and routing requests to the right team—all while maintaining the relaxed, welcoming tone that defines resort hospitality.
Guests message about spa bookings, restaurant reservations, water sports, and kids' activities—each requiring different departments.
All-inclusive packages, activity bundles, and seasonal promotions create constant confusion and inquiry volume.
International resort guests expect service in their language, but multilingual staff can't cover all channels 24/7.
Guests message extensively before arrival to plan their stay, generating high inquiry volume.
Guests at the resort message constantly for poolside service, room service, and immediate needs.
AI knows your restaurants, spa services, activities, pool hours, kids' programs, and all resort offerings.
Essential for resorts where guests need information about dozens of amenities and services.
Guests can browse available activities, check times, and book excursions directly through messaging.
Captures activity revenue while guests are excited and planning, not when they finally reach the desk.
AI handles dining reservations across all resort restaurants, checking availability and confirming bookings.
Critical for resorts with multiple dining venues requiring coordinated reservation management.
AI explains exactly what's included in each package, preventing confusion and managing expectations.
Reduces guest frustration over what's included in all-inclusive or package deals.
Complex requests automatically route to spa, activities, F&B, or concierge with full conversation context.
Ensures requests reach the right team without guests navigating resort bureaucracy.
AI provides concierge-level assistance in 50+ languages, from activity recommendations to local excursions.
Serves international resort guests in their native language throughout their stay.
Guests get instant answers about any resort amenity or activity through their phone.
Easy booking through messaging captures more activity and experience reservations.
Guests get answers via messaging instead of queuing at the front desk.
Guests arrive excited with activities already booked and expectations set.
Every guest receives accurate information about amenities and packages.
Yes. During setup, we configure the AI with complete information about all resort offerings—restaurants, spa, activities, pools, kids' programs, and more. It answers questions and makes bookings across all areas.
The AI routes requests to the appropriate team—spa, F&B, activities, concierge—with full conversation context. Each department receives exactly what they need to fulfill the request.
We configure your packages, inclusions, and current promotions. The AI explains exactly what's included and answers pricing questions accurately, reducing confusion and guest frustration.
Absolutely. Guests can request poolside service, room service, housekeeping, and more through messaging. The AI acknowledges immediately and routes to the right team.
