Boutique hotels thrive on personal connection, but today's guests increasingly prefer messaging over phone calls or emails. They want to reach you on WhatsApp while planning their trip, ask questions via Instagram DMs after seeing your posts, or message through Facebook when comparing properties. For small teams, monitoring multiple channels while maintaining the intimate, responsive service that defines boutique hospitality becomes nearly impossible. AI messaging lets you deliver instant, personalized responses across every platform—preserving your property's unique voice while ensuring no message goes unanswered, whether it arrives at noon or midnight.
Guests contact you through WhatsApp, Instagram, Messenger, and more—each requiring separate monitoring by your small team.
Your boutique reputation depends on personalized service, but manually crafting individual responses to every message is unsustainable.
Messages accumulate overnight from travelers in different time zones, creating morning backlogs that delay responses.
With limited staff, choosing between in-person guest service and responding to messages creates constant tension.
International guests message in their native language, but small properties rarely have multilingual staff available.
Connect WhatsApp Business, Instagram DMs, Facebook Messenger, and SMS in one unified platform with consistent AI responses across all channels.
Essential for boutique hotels where guests discover you through Instagram and then continue conversations on WhatsApp.
AI learns and mirrors your property's unique communication style—whether warm and casual or refined and elegant.
Preserves the distinctive personality that sets your boutique property apart from chain hotels.
AI detects guest language automatically and responds naturally in 50+ languages without translation delays.
Welcomes the design-conscious international travelers boutique hotels attract.
Send room photos, location maps, PDF confirmations, and video tours directly within messaging conversations.
Showcase your boutique property's unique design and atmosphere through visual content guests can save and share.
Guests can check availability, view room options, and complete bookings entirely within messaging conversations.
Capture direct bookings from social media inquiries, avoiding OTA commissions.
AI recognizes complex requests and seamlessly transfers to your team with full conversation context.
Ensures special requests receive the personal attention boutique guests expect.
Every message answered within seconds, matching the responsiveness guests expect from boutique service.
Fast, helpful responses turn messaging inquiries into confirmed direct bookings.
AI handles routine messages so your small team focuses on in-person hospitality.
Never miss a message from any time zone, maintaining your responsive reputation.
Every guest interaction reflects your boutique property's personality and values.
Opally integrates with WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and other popular platforms. All channels feed into one unified inbox where AI handles responses consistently.
Yes. During setup, you customize the AI's tone and style to match your brand voice. Whether your property is playfully casual or elegantly refined, the AI mirrors your communication style.
Yes. The AI can check real-time availability, present room options with photos and prices, and process direct bookings entirely within the messaging conversation.
The AI recognizes when personal attention is needed and seamlessly transfers to your team with full conversation context, so guests never repeat themselves.
