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Bed & Breakfast

Stay Connected with Guests Without Being Tied to Your Phone

AI messaging handles guest inquiries on WhatsApp, Instagram, and Messenger while you focus on what you do best—creating memorable stays.

About This Hotel Type

Running a B&B means wearing every hat—innkeeper, housekeeper, chef, and communications manager. Today's travelers expect instant messaging responses, but answering every WhatsApp ping while preparing breakfast or checking in guests is impossible. You chose this life for the personal connections, not to spend hours typing the same directions and check-in instructions. AI messaging handles routine inquiries across all channels automatically, responding instantly whether someone messages at 6 AM or midnight. You stay informed and can jump in for personal touches, but the repetitive questions no longer consume your limited time.

Challenges

Owner as Sole Communicator

As the owner-operator, every guest message falls to you, interrupting hosting duties and personal time.

AI handles routine inquiries automatically so you can focus on in-person hospitality without constant phone checking.

After-Hours Availability

Guests message at all hours, but you can't respond during dinner service or after you've retired for the night.

AI responds instantly 24/7, ensuring no inquiry waits until morning while you rest.

Repetitive Questions

Answering the same questions about check-in times, breakfast hours, and parking dozens of times weekly.

AI learns your property details and answers common questions accurately and consistently every time.

Multiple Platform Monitoring

Guests reach out through WhatsApp, Instagram, Messenger, and more—each requiring your attention.

Unified inbox shows all messages in one place with AI handling responses across every channel.

Booking Inquiries While Busy

Potential guests asking about availability while you're serving breakfast or giving a tour.

AI checks availability, shares room details, and can process bookings while you're occupied.

Features

All-in-One Message Hub

WhatsApp, Instagram, Messenger, and SMS unified in one simple dashboard you can check once instead of constantly.

Perfect for owner-operators who need to monitor communications without it consuming their day.

Property Knowledge Base

AI learns your rooms, rates, breakfast times, local recommendations, and policies to answer questions accurately.

Responds like you would—with your property's specific details and local expertise.

Instant 24/7 Responses

Every message answered immediately, whether during your busiest hosting hours or while you sleep.

Critical for owner-operators who can't be available around the clock.

Booking & Availability Checks

Guests can check availability, see room options, and complete bookings directly through messaging.

Capture direct bookings from message inquiries without interrupting your day.

Personal Touch Notifications

Get notified when messages need your personal attention—special requests, complaints, or opportunities to connect.

Stay involved in meaningful guest interactions while AI handles the routine.

Multilingual Guest Support

AI responds naturally in 50+ languages, welcoming international visitors in their own language.

Serve international guests without language barriers limiting your reach.

Benefits

Reclaim Your Time

Stop typing the same answers repeatedly and focus on creating memorable guest experiences.

Hours saved weekly on messaging

Never Miss an Inquiry

Every message answered instantly, even during your busiest moments or while you're offline.

Under 30-second response time

More Direct Bookings

Convert message inquiries into bookings without delays that send guests to OTAs.

Up to 40% more messaging conversions

Better Work-Life Balance

Enjoy evenings and mornings knowing guest messages are handled professionally.

True after-hours coverage

Consistent Guest Experience

Every guest receives the same accurate, friendly information regardless of when they ask.

Uniform response quality

Use Cases

Breakfast Rush Booking Inquiry

A potential guest messages asking about next weekend's availability while you're serving breakfast to current guests.
AI responds instantly with availability, shares room photos, and processes the booking—all while you pour coffee.
Direct booking captured without interrupting in-person hospitality.

Late-Night Travel Planning

A couple planning their anniversary trip messages at 11 PM asking about your romantic room options.
AI responds immediately with room descriptions, highlights special touches, and offers to book their preferred dates.
Inquiry converted to booking while you sleep; guests delighted by instant response.

Day-of Arrival Questions

Multiple guests message asking about check-in procedures, parking, and directions on the same afternoon.
AI sends accurate, personalized responses to each guest with your specific details and local tips.
All guests informed and happy; you focus on preparing their rooms.

Frequently Asked Questions

Will it sound like me or like a robot?

You customize the AI's tone and style during setup. It learns your property's personality and responds in a warm, personal way that reflects your hosting style.

How will I know if something needs my personal attention?

The AI notifies you when messages require your input—special requests, complaints, or complex questions. You stay involved where it matters most.

Can it really handle bookings?

Yes. The AI connects to your availability calendar, can show room options with photos and rates, and process direct bookings through the conversation.

What if a guest asks something the AI doesn't know?

The AI recognizes its limits and either asks the guest for clarification or alerts you to respond personally, with full conversation context provided.

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See How It Works

Messaging Automation for Bed & Breakfast | Opally