Aparthotel guests aren't typical hotel visitors—they're staying for weeks or months and need ongoing support throughout their stay. They message about how to use kitchen appliances, request additional cookware, ask about laundry facilities, need maintenance help, and have questions that evolve over time. The extended-stay model means more messages per guest over longer periods. AI messaging provides consistent support throughout each guest's journey, answering questions about apartment features, coordinating housekeeping preferences, and handling requests quickly—whether they're arriving next month or have been in residence for weeks.
Extended-stay guests have questions throughout their weeks or months with you, not just at check-in.
Guests constantly ask how to use appliances, request additional cookware, and need help with kitchen features.
Extended-stay guests have varied housekeeping preferences—some want weekly service, others prefer minimal disruption.
Guests expect apartment independence but sometimes need hotel-style assistance—finding the right balance is challenging.
Longer stays mean more wear and more maintenance requests—lightbulbs, appliance issues, and minor repairs.
AI knows your unit layouts, appliances, kitchen equipment, and in-unit amenities to answer guest questions accurately.
Essential for aparthotels where guests need to understand and use apartment features independently.
Guests can set and adjust housekeeping schedules, request extra supplies, and communicate preferences through messaging.
Critical for extended stays where guests have specific preferences about when and how service is provided.
AI categorizes maintenance requests by urgency, provides self-help solutions when possible, and routes to your team.
Handles the higher maintenance volume of extended-stay properties efficiently.
Share nearby grocery stores, pharmacies, gyms, and neighborhood essentials that extended-stay guests need.
Helps guests settle into their temporary home with local knowledge.
AI provides instructions for using kitchen appliances, laundry machines, and in-unit technology.
Reduces repetitive questions about how to operate apartment equipment.
Handle questions about extending stays, billing inquiries, and long-term rates through messaging.
Streamlines the administrative communication common with extended-stay guests.
Guests receive helpful responses throughout their entire stay, not just at arrival.
AI handles common appliance and amenity questions that staff answer dozens of times weekly.
Urgent issues are quickly identified and routed while simple problems get instant solutions.
Guests find answers and manage their stay easily, enjoying apartment-style independence.
Preferences are captured and communicated clearly to your housekeeping team.
We configure the AI with comprehensive information about your units, appliances, amenities, and policies. It learns the specific details guests need during longer stays.
Yes. Guests can set preferences, adjust schedules, request additional supplies, and communicate special needs through the AI, which updates your team accordingly.
The AI asks diagnostic questions, provides self-help solutions for simple issues, categorizes by urgency, and routes to your maintenance team with full context for actual repairs.
The AI handles common administrative questions about extending stays, billing cycles, and rates, escalating complex financial discussions to your team.
