Running a bed and breakfast means wearing every hat—innkeeper, chef, housekeeper, and marketing department all in one. When potential guests discover your charming property online, they often have questions before booking: What's included in breakfast? Is there parking? Can you accommodate dietary restrictions? But you're busy serving current guests or finally getting some rest. Every unanswered inquiry is a potential booking lost to a competitor who happened to be awake. An AI chatbot gives your B&B the always-available engagement that travelers expect, answering questions and taking bookings around the clock while maintaining the personal warmth that defines your property.
You can't monitor website chat while cooking breakfast, cleaning rooms, and greeting arriving guests.
Potential guests browse and book outside typical business hours, but you need personal time and sleep.
Chain hotels have round-the-clock booking assistance. Your charm shouldn't come with less accessibility.
What makes your B&B special is hard to convey in static website text alone.
B&B guests often have specific questions about breakfast options, room features, and local experiences.
Chatbot reflects your property's warm, personal character—not generic hotel responses.
Essential for B&Bs where the innkeeper's hospitality is a key part of the experience.
Engage potential guests any time of day or night, regardless of your schedule.
Critical for owner-operators who need personal time but don't want to lose bookings.
Answer specific questions about rooms, breakfast offerings, amenities, and house policies.
B&B guests often have detailed questions before committing to a more intimate property.
Share your insider knowledge of local attractions, restaurants, and hidden gems.
B&B innkeepers are valued for local expertise—chatbot extends this to website visitors.
Show availability and facilitate direct bookings without leaving the conversation.
Maximizes direct bookings for properties where every commission-free reservation matters.
Get notified only when a conversation needs your personal attention.
Respects your limited time while ensuring important requests don't slip through.
Convert website visitors into guests without OTA commissions eating into your margins.
Take a day off or sleep soundly knowing inquiries are handled.
Every potential guest gets immediate attention, regardless of when they reach out.
Chatbot reflects your hospitality style, maintaining the B&B warmth guests seek.
Match larger properties' availability while keeping your intimate character.
The chatbot sets appropriate expectations and handles most questions completely. When something needs your attention, it gathers all details so you can respond at your convenience—not in real-time.
Yes. During setup, you configure the chatbot's tone and style to match your hospitality approach. It can be warmly informal, charmingly old-fashioned, or whatever reflects your property's character.
The chatbot recognizes when requests need personal attention—like complex celebration planning—and gathers all details before notifying you, so you can respond thoughtfully when you're available.
Yes. Opally is priced for small properties, and the direct bookings it captures typically cover the cost many times over by avoiding OTA commissions.
