Paris hotels receive calls from every corner of the globe—travelers planning romantic getaways, business executives booking last-minute stays, and families coordinating complex itineraries. With over 30 million annual visitors and callers speaking dozens of languages, your front desk faces an impossible task. Peak seasons like Fashion Week and Christmas bring call volumes that overwhelm even the largest teams. Meanwhile, time zone differences mean high-value callers from Asia and the Americas often reach voicemail during Paris night hours. In a city with 2,500+ competing hotels, every unanswered call is a booking lost to a competitor.
Peak seasons and major events flood your phone lines, forcing guests to wait or abandon calls entirely.
International callers expect to speak their language, but staffing multilingual receptionists around the clock is impractical.
Callers from different time zones reach voicemail when staff are off duty, losing bookings to hotels with 24/7 coverage.
Staff spend hours answering the same questions about check-in times, Eiffel Tower proximity, and metro directions.
AI engages callers in fluid, natural dialogue in their preferred language, understanding context, accents, and colloquialisms.
Essential for Paris's global caller base spanning Japanese tourists, American families, and European business travelers.
Automatically direct calls to appropriate departments or staff members based on caller needs and request complexity.
Route VIP guests to management, concierge requests to your team, and standard bookings to automated handling.
Process reservations, check availability, and confirm bookings entirely through voice conversation without human intervention.
Capture bookings during Paris's high-demand periods when staff are occupied with in-house guests.
Answer detailed questions about attractions, transportation, and neighborhood information from your customized knowledge base.
Provide instant expertise on Eiffel Tower visits, Louvre tickets, metro connections, and arrondissement guides.
Recognize when human touch is needed and transfer calls with full context summary to available team members.
Handle complex requests from Paris's discerning luxury travelers who expect personalized service.
Track call volumes, peak times, common inquiries, and resolution rates to optimize staffing and service.
Identify patterns around Paris events, seasons, and guest demographics to improve operations.
Every call answered instantly, regardless of volume or time of day.
Convert phone inquiries to reservations without OTA commissions.
Free your team from repetitive calls to focus on in-person guest experience.
Immediate, professional responses create positive first impressions.
Serve callers from any time zone with consistent quality.
Opally uses advanced voice synthesis that sounds natural and professional. Callers experience fluid conversation, not robotic responses. The AI understands context, handles interruptions, and maintains natural dialogue flow.
Yes, it can check real-time availability, discuss room types and rates, apply promotions, and process bookings. For highly complex requests, it seamlessly transfers to staff with a full conversation summary.
Callers can request human assistance at any time. The AI transfers the call to available staff with complete context, so guests don't need to repeat themselves.
You configure the knowledge base with your hotel's information, local recommendations, and Paris expertise. The AI uses this to answer questions about attractions, transport, dining, and neighborhood details.
