Marseille serves as France's gateway to the Mediterranean, welcoming over 2 million cruise passengers annually alongside beach tourists and visitors exploring Provence. As France's second-largest city and a major port, hotels face a unique caller mix—cruise passengers with tight schedules, families planning Calanques excursions, and North African diaspora travelers. The multilingual challenge is significant, with French, Arabic, English, and Italian common.
Cruise guests call with urgent same-day booking needs.
Callers speak French, Arabic, English, Italian.
Summer brings overwhelming demand.
Guests call about boat tours and day trips.
Fluent in French, Arabic, English, Italian, Spanish, and 50+ languages.
Essential for Marseille's diverse population and cruise passengers.
Handle same-day bookings and port transfer information.
Serve 2 million+ cruise passengers annually.
Answer questions about beaches and coastal excursions.
Help visitors navigate Mediterranean coastline.
Process reservations through voice conversation.
Capture spontaneous bookings from port arrivals.
Provide information about Vieux-Port and historic areas.
Guide visitors through cultural offerings.
Transfer complex requests with full context.
Group bookings receive personal attention.
Never miss time-sensitive inquiries.
Serve French, Arabic, international callers.
Handle beach season volumes.
Free team for in-person service.
Convert without OTA fees.
Yes, fluent Arabic including various dialects.
Processes same-day bookings quickly with port directions.
Yes, from your configured knowledge base.
Routes complex inquiries to sales team with full context.
