Barcelona welcomes over 12 million visitors annually, drawn by Gaudí architecture, Mediterranean beaches, and vibrant culture. Hotels face a unique challenge: guests expect service in Spanish and Catalan, while international visitors call from across Europe and beyond. Summer months bring overwhelming call volumes as tourists seek last-minute beach hotel availability. Major events like Mobile World Congress create sudden booking surges. With 1,800+ competing hotels, every missed call means a potential guest choosing a competitor who answered faster.
Spanish and Catalan speakers expect service in their language, while international guests need English and more.
Beach tourism peaks create call volumes impossible to handle with traditional staffing.
Mobile World Congress and festivals cause sudden booking rushes that overwhelm phone lines.
Tourists from Asia and Americas call outside Spanish business hours seeking reservations.
Native-quality conversations in both official languages of Catalonia, with automatic detection.
Essential for Barcelona where Catalan pride makes language choice meaningful.
Provide informed guidance on Barceloneta, Gothic Quarter, and neighborhood characteristics.
Help guests choose between beach proximity and historic center attractions.
Capture requests for Sagrada Familia tickets, Park Güell reservations, and tour arrangements.
Barcelona attractions require advance booking; AI captures these details efficiently.
Understand major Barcelona events and their impact on availability and pricing.
Navigate MWC, Primavera Sound, and FC Barcelona match day inquiries.
Access your booking system to confirm room availability and rates during the call.
Capture impulsive summer travelers seeking same-day beach hotel stays.
Route complex requests to appropriate team members with full conversation context.
Handle VIP requests and special Barcelona experience packages personally.
Every call answered instantly, capturing bookings competitors miss.
Handle summer rush without seasonal hiring headaches.
Serve local and international guests equally well.
Convert phone inquiries without OTA commissions.
Free your team for in-person guest experiences.
Yes, native-quality Catalan with proper pronunciation and cultural nuances.
It captures all tour and attraction requests for your concierge to arrange.
Unlimited concurrent calls ensure zero wait times even in August.
AI understands match schedules and can discuss availability around game days.
