Boutique hotels thrive on personal connection, yet phone calls often go unanswered when your small team is busy with in-house guests. Every missed call is a potential booking lost to a competitor or OTA. An AI voice assistant ensures every caller receives immediate, knowledgeable attention—whether they're inquiring about your unique suites at midnight or requesting dinner reservations during your busiest check-in hour. The technology adapts to your property's personality, delivering the same warm, personalized experience callers would receive from your best front desk staff.
When check-ins pile up and in-house guests need attention, incoming calls go to voicemail—and callers book elsewhere.
Travelers in different time zones call when your front desk is closed, losing bookings to properties with 24/7 call centers.
Front desk staff juggle phone calls with in-person service, diminishing both experiences.
Call quality varies based on who answers and how busy they are, affecting your brand perception.
International guests calling in their native language may struggle to communicate with English-only staff.
AI engages callers in fluid, natural dialogue—not robotic menu trees. Handles interruptions, clarifications, and complex requests gracefully.
Essential for boutique hotels where callers expect personalized conversation, not corporate phone systems.
Take reservations directly over the phone, checking real-time availability and confirming bookings without human intervention.
Critical for small properties where every direct booking avoids OTA commissions.
AI learns your unique rooms, amenities, local recommendations, and policies to answer detailed questions accurately.
Lets your boutique property's distinctive character shine through every phone interaction.
Identifies when human attention is needed and transfers seamlessly with full context to the right team member.
Ensures special requests at boutique properties receive personal attention from appropriate staff.
Communicates naturally in over 50 languages, detecting caller language automatically.
Welcomes the international design-conscious travelers boutique hotels attract.
Track call volumes, common inquiries, booking conversions, and caller satisfaction metrics.
Helps small teams understand caller needs and optimize staffing decisions.
Every phone call answered instantly, regardless of time or staff availability.
Convert more callers into guests with immediate, professional reservation handling.
Front desk focuses on in-person hospitality while AI handles phone inquiries.
International callers reach your property any time, in their language.
Every caller experiences your boutique property's personality and warmth.
The AI uses natural, conversational language that reflects your property's personality. Many callers don't realize it's AI unless told. You can choose whether to disclose AI assistance.
Yes. During setup, you provide detailed information about your rooms, amenities, and offerings. The AI learns your property's specifics and answers questions accurately.
The AI recognizes its limits and transfers seamlessly to your team, providing full conversation context so guests don't repeat themselves.
Opally integrates with major PMS and booking systems to check availability and create reservations in real-time during calls.
