Running a bed and breakfast means wearing every hat—host, housekeeper, chef, and receptionist. When you're preparing breakfast for guests or finally taking a well-deserved break, the phone still rings. Every unanswered call could be a booking lost to a competitor or OTA. An AI voice assistant acts as your tireless front desk, answering inquiries about your charming rooms at midnight, taking reservations while you're serving guests, and providing the warm, knowledgeable responses callers expect from an intimate property. The technology captures your B&B's personality, ensuring every caller feels the personal attention that defines your hospitality—without requiring you to be on call 24/7.
As the owner-operator, every phone call falls to you—interrupting breakfast service, guest interactions, and personal time.
You can't answer phones 24/7, but potential guests call at all hours—especially travelers in different time zones.
Phone interruptions during guest breakfast or check-in diminish the intimate experience your B&B promises.
When you're turning over rooms, preparing meals, or helping guests, calls go to voicemail—and callers book elsewhere.
As your B&B grows in popularity, maintaining the personal phone manner that built your reputation becomes harder.
AI engages callers with the friendly, unhurried manner guests expect from a B&B—not corporate phone trees or rushed responses.
Essential for B&Bs where callers choose you specifically for the personal experience.
Takes reservations directly over the phone, checking your real availability and confirming bookings without your intervention.
Critical for small properties where every direct booking means avoiding OTA commissions that eat into slim margins.
AI learns your unique rooms, breakfast offerings, house policies, and local recommendations to answer detailed questions.
Lets callers experience the knowledgeable, insider recommendations B&B guests value.
Alerts you to calls requiring personal attention and transfers seamlessly with full context when needed.
Ensures special requests or complex inquiries still receive your personal touch.
Communicates naturally in over 50 languages, welcoming international travelers in their native tongue.
Expands your reach to international guests who might otherwise struggle to communicate.
Track when calls come in, what guests ask about, and which inquiries convert to bookings.
Helps solo operators understand demand patterns and optimize their availability.
Enjoy meals, rest, and personal time without worrying about missed booking calls.
Convert phone inquiries into reservations even when you're unavailable to answer.
Callers receive warm, knowledgeable responses that reflect your B&B's character.
Focus completely on guests at breakfast or during check-in without phone interruptions.
Welcome callers from anywhere in their own language, expanding your potential market.
Not at all. The AI is configured with your B&B's personality, using warm conversational language and your specific knowledge about rooms, breakfast, and the neighborhood. Callers experience the same friendly attention they'd get from you.
Yes. During setup, you provide details about your rooms (the Garden Suite, the Harbour View Room), breakfast times, check-in procedures, and any house policies. The AI learns and communicates these naturally.
The AI recognizes requests for the owner or complex situations and can transfer the call to you or take a message with full context, so you can call back prepared.
Opally is designed with small properties in mind. The cost is typically less than a single OTA commission, and it pays for itself by capturing bookings you'd otherwise miss.
