A boutique experience like no other
Coco Hotel is not your average hotel in Copenhagen. Named Best Hotel in Scandinavia by Travel+Leisure, Coco offers a bespoke boutique experience desired by many yet offered by few. Located on Vesterbrogade, the hotel is a place to unwind, meet friends, encounter new people, and find inspiration—all while enjoying the warmth and personality that defines the Coco brand.
As part of Copenhagen Food Collective, which owns 19 renowned restaurants across Copenhagen, Coco Hotel offers guests the unique "Friend of Coco" experience. Direct bookers receive special care during their stay and enjoy 15% off at any of the collective's restaurants. This distinctive positioning required guest communication that could authentically convey Coco's warm, personal character while highlighting these unique benefits.
Effortless email communication
Coco Hotel implemented Opally's Email Assistant to streamline their guest correspondence. Every day, the hotel receives numerous inquiries about room availability, special requests, and the Friend of Coco benefits. Previously, crafting thoughtful responses that maintained Coco's distinctive voice while providing accurate information required significant time from the team.
With Opally, the team now receives draft replies that capture the hotel's warm, welcoming tone and include all relevant details. Staff can review and send in seconds, freeing them to focus on creating the memorable in-person experiences that Coco is known for.
TravelClick integration for accurate availability
A key advantage of Coco Hotel's setup is the direct integration with TravelClick, their booking engine. When a guest asks whether a specific room type is available for certain dates, Opally doesn't guess—it checks live availability data and provides an accurate answer grounded in reality.
This means guests receive immediate, reliable information about room availability, rates, and booking options. Whether someone is planning a weekend getaway or a longer stay, they get the real picture directly in the email response. No back-and-forth, no disappointment upon trying to book—just accurate, helpful communication that builds trust and drives conversions.
Reinforcing the Coco brand
Every email from Coco Hotel reflects its unique identity: sophisticated yet approachable, stylish yet warm. Opally has learned to communicate in a way that feels authentically Coco—mentioning the hotel's sustainability initiatives like their solar park in Jutland, highlighting Coco Café's Scandinavian breakfast, and naturally weaving in the Friend of Coco benefits.
The result is guest communication that doesn't just answer questions—it reinforces why Coco Hotel is special. When a potential guest asks about availability, they don't just get dates and prices. They get a glimpse of the experience awaiting them: the chic café where guests and locals cross paths, the connection to Copenhagen's vibrant dining scene, and the sustainable practices that make a stay at Coco feel good in every sense.
Results
- Email responses that authentically capture Coco's boutique brand voice
- Real-time TravelClick integration ensuring accurate availability in every response
- Faster response times without sacrificing the personal touch
- Consistent communication that highlights Friend of Coco benefits and unique offerings
- More time for staff to create memorable in-person guest experiences
